Refund policy
CANCELLATION/RETURN POLICY:
- Customer receives the wrong product - If the customer receives a product they did not originally order, Seattle Engraving Center™ will either correct the mistake or give the customer a full refund if incorrect item shipped out is returned within 10 days of receipt—provided the firearm has not yet been registered to the customer's name (used).
- Customer is requesting to cancel for any reason - The customer has a right to cancel the order before the product is shipped out. There is a 48 hour grace period from the time/date the order was placed to cancel before a 20% restocking fee is applied to the refund amount. If the customer wants to return the product after receiving it, return shipping fees and a 20% restocking fee of the purchased price will be applied to their refund amount; if the product is returned in a condition that it was not sent in or is missing parts/accessories that were included in the original order, this cost will also be deducted from the customer’s refund amount. Original shipping fees are nonrefundable.
REFUND PROCESS:
- Once the customer's order is received and inspected, an email will be sent to the customer notifying receipt of return and approval or rejection of refund request.
- The customer’s remaining refund balance will be processed and issued to the original payment method used to pay for the customer’s order within 30 days of Seattle Engraving Center™ receiving the returned product.
- The customer's return will be posted to their account in 7-10 business days of refund initiation. Contact customer service via email, info@seattleengravingcenter.com for any additional questions or concerns regarding the refund process.
