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In order to ensure your total satisfaction, a customer may return Seattle Engraving Center products in accordance with the return and exchange policy set forth below. Returns of Seattle Engraving Center products that are not in compliance with the conditions and timeframes set forth below may be rejected by Seattle Engraving Center, as the case may be.

Return Period:

Seattle Engraving Center creations purchased through the site may be returned for a refund or merchandise credit within thirty (30) days following delivery. Please allow up to fourteen (14) business days for full refund, if applicable. Merchandise must be presented in its original condition and accompanied by the appropriate sales receipt. Custom made to order firearms that exhibit sign of use cannot be exchanged or returned. All returns are subject to the further terms and conditions set forth below.

Return Process:

Products that have been purchased on the site may be returned to Seattle Engraving Center at the following address 1073 E. Brandon Blvd., Brandon, FL, 33547. Please allow several business days to see the refund on your bank statement.

If a customer wishes to return a product, then such person must comply with the following steps:

  1. Call the Customer Care team at 813.330.7620 to request a Return along with the reason for return. This is required prior to returning any product originally purchased from Seattle Engraving Center.

  2. Include the product, all its accessories, the User Guide, the Warranty Card and all other documents, in its original box and delivery package,

  3. Seal the delivery package and affix the pre-paid delivery label to it,

  4. Bring the package to any FedEx location or call FedEx to arrange pick-up.

The customer, as the case may be, must keep a proof of return shipment and the FedEx tracking number. Seattle Engraving Center accepts no liability in the event that such proof cannot be produced. Only merchandise received by the Seattle Engraving Center will be eligible for a refund or exchange.

Upon receiving a return, Seattle Engraving Center will verify that the returned product satisfies the conditions of the return policy and, if so, then proceed with the applicable refund or exchange.

For conditions of return visit Conditions of Sale