Return Policy

To ensure your utmost satisfaction, Seattle Engraving Center allows customers to return products under the terms outlined below. Returns that do not meet these conditions may not be accepted.

Seattle Engraving Center products purchased through our website may be returned for a refund or merchandise credit within thirty (30) days from the date of delivery. Please allow up to fourteen (14) business days for the refund process, if applicable. All merchandise must be in its original condition and accompanied by the sales receipt. Custom-made firearms showing signs of use are not eligible for return or exchange. Further terms and conditions apply.

Return Process:

Products purchased from our website should be returned to Seattle Engraving Center at: 5006 S. 50th Street, Tampa, FL, 33619.
Refunds will be processed within 14 business days upon receipt.

Customers wishing to initiate a return must follow these steps:

1. Contact Customer Care: Call our team of trained professionals Mon- Fri from 9:00 - 5:00 pm EST  @ 656.347.4250 to request a Return Authorization, stating the reason for return. This step is mandatory prior to returning any Seattle Engraving Center product.
   
2. Prepare the Product: Include the product along with all accessories, User Guide, Warranty Card, and any other accompanying documents in its original packaging.
   
3. Secure the Package: Seal the package securely and attach the pre-paid shipping label provided.
   
4. Ship the Package: Take the package to a recognized shipping carrier such as FedEx, UPS, or DHL. Retain proof of shipment and the carrier's tracking number. Seattle Engraving Center cannot be held responsible for returns lost in transit. Only un-used merchandise received by Seattle Engraving Center will qualify for a refund or exchange. Upon receipt, we will verify that the product meets our return policy conditions and proceed accordingly.

For detailed conditions of return, please refer to our Conditions of Sale page.