Frequently asked
questions

Unfortunately, we do not offer customization as a service. Our passion lies in creating incomparable products that reflect the diversity and richness of our customers globally. For this reason, we are unable to personalize or customize your personal firearm. You are however, welcome to choose from our array of online collection pieces.

Seattle Engraving Center makes every effort to ensure the timely production and secure delivery each and every custom firearm. Please ensure you refer to the product of your interest for lead times as these will vary depending on the level and complexity of the customization. This information can be found on the product detail page of that design. Because each piece is made to order the timing can range anywhere from 45-90 days to carefully craft that firearm.

Once you have made your purchase, a confirmation email will be sent with instructions on next steps. Generally speaking, for all in stock items, we typically ship out products subsequent to the receipt of an active FFL as well as the secure and successful processing of payment information. You are welcome to email us either at sales@seattleengravingcenter.com by including your Order # or alternatively contacting our team of customer care specialists during our business hours Mon-Fri from 9:00 – 5:00 pm EST.

It is your responsibility to locate a dealer locale to your region that accepts firearm transfers. We strongly recommend doing so before you make any online purchases on our site. Please ensure you or your selected dealer emails a copy of their FFL to sales@seattleengravingcenter.com in order to fully process any purchase made via Seattle Engraving Center.

Seattle Engraving Center carries many of the finest makes and models in the industry. Rest assured each firearm is appropriately fire tested during the QA production process prior to it reaching your hands. As such every custom firearm is guaranteed to be fully functional. In the event you experience a functional issue with your firearm, we strongly recommend you contact the manufacturer directly with any related issues or concerns.

Seattle Engraving Center products are plated in authentic gold using industry grade chemicals and technology. We take great pride in the durability and quality of our work as a result. We do not use treatments such as Cerakote or spray painting on any of our firearms.  Much like gold jewelry, it’s important to care for your firearm when not in use. We recommend using a microfiber cloth coupled with a mild mist of window cleaner to remove any surface residue or finger prints. Let it briefly air dry before storing securely in a safe area.

Every Seattle Engraving Center firearm comes with a 12-month customization warranty from the date of purchase. Your SEC warranty may include plating, engraving and gemstone inlays, depending the product you’ve purchased. In the event you experience a functional issue with your firearm, we highly recommend you contact the manufacturer directly with any related issues or concerns. We recommend retaining your receipt to refer back to in the event you have questions or need to speak with our customer care of professionals.