The following terms and conditions and any other related rules that are adopted by Seattle Engraving Center and made available as provided herein (collectively, the “Conditions of Sale”) shall apply to all sales of products that you (the “Customer” or “you”) may order from Seattle Engraving Center, LLC and existing under the laws of Florida state and having its corporate headquarters at 1073 E. Brandon Blvd., Brandon, FL, 33511, U.S.A. (“Seattle Engraving Center”, or referred to herein as “us”, “our” or “we”) on the Internet via the Seattle Engraving Center website, identified by the domain name www.seattleengravingcenter.com and any associated mobile or digital applications that refer to these Conditions of Sale (together, the “website”) or by phone (813.330.7620) via the customer care department of Seattle Engraving Center (the “customer care department”).

These Conditions of Sale apply only to sales made through the website or by phone directly through the customer care department by individuals who are citizens of, or residents living in, the continental United States of America at the time of placing the order. The Conditions of Sale applicable to any order placed through the customer care department or the website are those in force at the time that an order has been placed on your behalf by a Seattle Engraving Center Associate (in the case of an order placed through the customer care department) or at the time you place your order (in the case of an order placed through the Platform).

Please read the Conditions of Sale and check our Platform on a regular basis to be informed of any changes. Seattle Engraving Center may modify the Conditions of Sale from time to time, at its sole discretion, and your continued use and/or registration following such change will signify your agreement to be bound in the future by the modified Conditions of Sale. If you are placing an order through the Platform, then by checking the “I have read and I accept the Conditions of Sale” box and placing your order, you will be indicating your agreement to be bound by the Conditions of Sale as so modified through such time. Persons wishing to use the customer care department or the website will also be deemed, by virtue of such use, to have agreed to be bound by our website Terms of Use and our Privacy Policy, which are incorporated into these Conditions of Sale by reference. Customers using the customer care department will be provided with access to our Privacy Policy as set forth in “Acknowledgment of Order” below. If you do not agree to any change to the Conditions of Sale, then you must immediately contact the customer care department to cancel your registration and refrain from ordering any Seattle Engraving Center product through the customer care department or the website.

All orders placed through on the website are subject to availability and acceptance by Seattle Engraving Center.

Seattle Engraving Center reserves the right to change the assortment of items offered on the website or through the Customer Care Center, and may limit from time to time the quantity of SEC products that may be ordered by a customer in a single buying session, without prior notice. Seattle Engraving Center further reserves the right to refuse at any moment in time, without prior notice, orders exceeding a certain number of authorized products. Additionally, certain products shown may not be available for sale and delivery in some states.

The customer care department and the product pages on the website can provide you with information regarding products that are currently available for sale through those channels. Please note that only merchandise displaying an “Add to Shopping Bag” icon is available for sale through the Platform. You may also call customer care department (813.330.7620) and a Seattle Engraving Center specialist will provide you with further information as to product availability and assist you with your purchase.

If you are ordering on the website, orders will be processed as follows: Once you have chosen a product, click on the “Add to Shopping Bag” icon to place this product in your shopping bag. You may then decide to continue shopping for other products and add them to your shopping bag (subject to availability and quantity limits) or proceed to “Checkout” by clicking on this button. You may also remove one or several products you have selected by clicking on “X” next to the chosen product in the Shopping Bag. Once on the payment page, review your order details and personal information (including email, shipping address, billing address and payment information), check the box next to “I have read and I accept the terms and conditions”. Then, click on “Place Order” to process your purchase.

Notwithstanding anything to the contrary provided for herein, Seattle Engraving Center reserves the right to refuse, cancel and terminate orders at any moment in time. For example, Seattle Engraving Center may refuse, terminate or cancel your order if there is an ongoing dispute concerning payment of a prior order or if Seattle Engraving Center suspects, in its sole discretion, that you have engaged in fraudulent or grey market activities or have otherwise violated these Conditions of Sale.

As a customer, it is your responsibility to locate and confirm an FFL Dealer prior to purchasing a firearm. When selecting a local FFL Dealer, it is critical that you confirm they accept transfers in advance of purchasing from Seattle Engraving Center to avoid any confusion or delays to your purchase experience. You will be required to have your FFL Dealer email a copy of their FFL directly TO sales@seattleengravingcenter.com prior to the purchase of your order.

Seattle Engraving Center accepts the following credit cards: Visa, MasterCard, American Express, and Discover.

When ordering on the website, you will need to enter your payment details on the appropriate form. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Seattle Engraving Center, you will need to contact your card issuer directly to solve this problem, and Seattle Engraving Center will not be liable for any delay or non-delivery.

You should carefully check and confirm all details on the payment page before placing your order through the website, including without limitation the details of each sale. In the case of an order being placed through the Customer Care Department, the Seattle Engraving Center Associate may verbally ask you to confirm the details of your order.

Once you have made your choice and your order has been placed on the website, you will receive an Acknowledgment of Order by email, validating the details of your order. This Acknowledgment of Order will contain an Order Reference Number assigned by Seattle Engraving Center. Please make sure that you save this Order Reference Number for any future enquiries regarding your order. This Acknowledgment of Order is not an acceptance of your order. Following the transmission of the Acknowledgment of Order, Seattle Engraving Center will conduct its usual credit, anti-fraud, security and related legal checks and, if acceptable, will then process your order.

These Conditions of Sale will be provided to you with the Acknowledgement of Order through an email link. Please carefully review these Conditions of Sale upon receipt to ensure you have correctly selected your intended firearms, model, design, finish and quantity.

As a customer, it is your responsibility to locate and confirm an FFL Dealer prior to purchasing a firearm. When selecting a local FFL Dealer, it is critical that you confirm they accept transfers in advance of purchasing from Seattle Engraving Center to avoid any confusion or delays to your purchase experience. You will be required to have your FFL Dealer email a copy of their FFL directly to sales@seattleengravingcenter.com prior to the purchase of your order.

Once Seattle Engraving Center receives the FFL, your firearm will be prepared for shipping along with a confirmation email and tracking # sent to the email you provided during the check-out process. For California residents, the CL# (Centralized List Number) MUST be included with the FFL.

Subsequent to receiving the FFL along with payment confirmation, our shipping process ranges from 24-48 hours. Please note orders cannot be shipped out unless the above conditions of sale have been completed in full.

Upon shipment of your order, following completion by Seattle Engraving Center of its anti-fraud, security and related legal checks, Seattle Engraving Center will send you by email a written Confirmation and tracking order. The written Confirmation of Order constitutes the acceptance of your order by Seattle Engraving Center and indicates the existence of a binding sales contract.

Customers should confirm state regulated requirements before making any purchases. For additional details please refer to this resource in advance:

Gun Laws by State

Shipping Process:

1. As a customer, it is your responsibility to locate and confirm an FFL Dealer prior to purchasing a firearm. When selecting a local FFL Dealer, it is critical that you confirm they accept transfers in advance of purchasing from Seattle Engraving Center to avoid any confusion or delays to your purchase experience. You will be required to have your FFL Dealer email a copy of their FFL directly to sales@seattleengravingcenter.com prior to the purchase of your order.
2. Once Seattle Engraving Center receives the FFL, your firearm will be prepared for shipping along with a confirmation email and tracking # sent to the email you provided during the check-out process. For California residents, the CL# (Centralized List Number) MUST be included with the FFL.

3. Subsequent to receiving the FFL along with payment confirmation, our shipping process ranges from 24-48 hours. Please note orders cannot be shipped out unless the above conditions of sale have been completed in full.

Shipping Policy:

When estimating your delivery time, please allow time for credit approval, FFL verification, security checks and order processing.

Estimated Lead Times range from 30-90 business days excluding manufacturer access to firearms. That said, we do make every effort to ship customer orders as quickly as we can resulting in some items being completed before others.

Any firearms, magazines, receivers or restricted law enforcement items are sold and shipped in accordance with federal, state and local regulations. Prior to making any purchases on the Seattle Engraving Center site, please confirm that your selected firearm, magazine or receiver is permissible in our locale. Seattle Engraving Center reserves the right to deny the sale of any product that does not comply with locale or state regulations.

Federal firearm laws prevent the sale of a firearm from any licensed dealer directly to an individual in another state. All firearms, or regulated firearm accessories must be shipped to a Federal Firearms Licensed dealer.

*Saturday and U.S. federal holidays will not be considered as a regular business day with respect to estimated delivery lead time.

*All order delivery date estimations are subject to stock availability.

In order to ensure your total satisfaction, you may return Seattle Engraving Center products in accordance with the return and exchange policy set forth below. Returns of Seattle Engraving Center products that are not in compliance with the conditions and timeframes set forth below may be rejected by Seattle Engraving Center, as the case may be.

Return Period:

Seattle Engraving Center creations purchased through the site may be returned for a refund or merchandise credit within thirty (30) days following delivery. Please allow up to fourteen (14) business days for full refund, if applicable. Merchandise must be presented in its original condition and accompanied by the appropriate sales receipt. Custom made to order firearms that exhibit sign of use cannot be exchanged or returned. All returns are subject to the further terms and conditions set forth below.

Return Process:

Products that have been purchased on the site may be returned to Seattle Engraving Center at the following address 1073 E. Brandon Blvd., Brandon, FL, 33547. Please allow several business days to see the refund on your bank statement.

If a customer wishes to return a product, then such person must comply with the following steps:

1. Call the Customer Care team at 813.330.7620 to request a Return along with the reason for return. This is required prior to returning any product originally purchased from Seattle Engraving Center.
2. Include the product, all its accessories, the User Guide, the Warranty Card and all other documents, in its original box and delivery package,
3. Seal the delivery package and affix the pre-paid delivery label to it,
4. Bring the package to any FedEx location or call FedEx to arrange pick-up.

The customer, as the case may be, must keep a proof of return shipment and the FedEx tracking number. Seattle Engraving Center accepts no liability in the event that such proof cannot be produced. Only merchandise received by the Seattle Engraving Center will be eligible for a refund or exchange.

Upon receiving a return, Seattle Engraving Center will verify that the returned product satisfies the conditions of the return policy and, if so, then proceed with the applicable refund or exchange.

Conditions to Return a Product

Seattle Engraving Center products must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them (if applicable), as well as with the original delivery package, including all accessories and documents. Seattle Engraving Center will not accept any return if the product shows signs of wear, or has been used or altered from its original condition in any way.

All returns will be subject to strict Quality Control (QC) by Seattle Engraving Center to ensure that the returned products satisfy these requirements. If the products do not meet QC standards, Seattle Engraving Center will refuse the return, and the products will be sent back to the customer or as applicable. If the returned product satisfies Quality Control (QC), Seattle Engraving Center will proceed with the applicable refund or exchange.

Refunds and Merchandise Credit

Should a product be returned to Seattle Engraving Center by the customer, a customer is entitled to receive a refund. Any customer cancellations that occur after the first 48 hours from the date of purchase are subject to a 20% restocking and return shipping fees from the original order value as it relates to refunds.

Should a product be returned to Seattle Engraving Center, the customer is also entitled to receive a merchandise credit. Please allow up to thirty (30) business days for full refund, if applicable

If a customer’s return complies with the return policy, Seattle Engraving Center will use reasonable efforts to credit the refund to the customer’s credit card account no later than thirty (30) days after receipt of the returned item by Seattle Engraving Center. Except for delivery of a defective product, initial shipping charges will not be refunded to the Customer.

Exchanges

Customers may be permitted to exchange a product purchased on the site for another Seattle Engraving Center product if the item to be exchanged satisfies the conditions of the return policy within fourteen (14) days following delivery.

Seattle Engraving Center will send an invoice to the customer’s email address, which specifies the value of the returned product, the price of the item for which the original product has been exchanged and the difference to be paid by the customer or the amount that the customer is entitled to receive, as indicated below.

Should a product be returned for exchange to Seattle Engraving Center by a customer, only the customer will be entitled to receive a refund of the price difference if the returned item is more expensive than the exchanged Seattle Engraving Center product. If the returned product is less expensive than the exchanged item, the customer will be charged the difference in price.

Should a product be returned for exchange to Seattle Engraving Center, the customer will be entitled to receive a merchandise credit of the price difference, in case the original product is more expensive than the item to be received in the exchange. If the returned product is less expensive than the exchanged item, the customer will be charged the difference in price.

Defective products

Seattle Engraving Center is extremely cautious in ensuring that each product strictly complies with our quality criteria and that it has passed all our controls, both technical and aesthetic.

If nevertheless you receive a product that seems to be damaged, you may return it to Seattle Engraving Center in accordance with the return policy. Upon receipt, Seattle Engraving Center may classify the returned product as a defective product. Please note that items that are damaged as a result of usage are not considered to be defective.

If your product is declared as defective by Seattle Engraving Center, the following solutions will be proposed to the customer, as applicable:

1. Seattle Engraving Center may send you the same product in the exact same size, subject to availability,
2. Seattle Engraving Center may propose an exchange for another Seattle Engraving Center product of equivalent value.

Only you, as the customer, may request a refund of the full price of your initial purchase.

The products, content, information and services included in or accessed through our website are provided on an “As Is” basis without warranty of any kind. The Company does not represent that the information accessible on or through its website is accurate, complete or current. The Company DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO SUCH PRODUCTS, CONTENT, INFORMATION OR SERVICES INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NONINFRINGEMENT.

Any links or references on The Company website to any third-party site is provided solely for your convenience. The Company makes no representation or warranty with respect to the content, accuracy, safety, existence or any other aspect of any third-party site or any materials obtained by you from such a site. A link or reference from our website to any other site does not constitute an endorsement of that site or any of its content or of the quality or acceptability of any products or services offered through the site.

You are responsible for the use and compatibility of any hardware or software with the Internet and the third-party Company website. The Company makes no warranty that any particular device or software, even if recommended by an The Company agent or employee, will function properly with our website.

The Company does not warrant that: (1) access to its website will be uninterrupted, error free or secure; (2) any materials accessible on or through its website will be free from viruses, worms or other harmful components; or (3) you will be able to connect, communicate or pass information to the website or any other site on the Internet at any particular speed or throughput. You agree that The Company is not liable for any damages to you which may result from a loss or degradation of access to the website or any loss of materials or data that you have stored on the website. The Company recommends that customers regularly backup or download important information you stored on the website.